On this page we provide the most common questions we receive and Rev-A-Shelf’s official response. For any additional questions please contact our Customer Service department by selecting the Contact Us link.


What does the Order Status mean when viewing my Order History?
 
How do I place an order outside the United States?
 
When will my order arrive?
 
What does the Payment Status mean when viewing my Order History?
 
How do I return an item?
 
What if I do not have my original receipt or copy of the invoice?
 
What happens if the product is Back Ordered?
 
How am I notified of issues with my order?
 
What payment methods are accepted?
 
What shipping providers do you use?
 
How are shipping charges determined?
 
What does it mean when my order is marked as a “Truck Order”?
 
Is there is a restocking fee when returning an item?
 
How do I track my order once it is shipped?
 
How do I register my product online?
 
How do I request images and/or media kits?
 
How are refunds handled?
 
Shipping Policy
 
Secure Shopping Guarantee
 
Terms and Conditions